Reward any action
Smart meter installs, meter reads, off-peak usage, referrals, renewals…triggered automatically via API.
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Loyalty for energy suppliers
Give customers a reason to stay beyond price. Reward smart meter installs, off-peak usage and renewals, inside your platform.
Retain at fixed-term end
Tenure rewards and renewal bonuses timed before the contract ends, not after the switch.
Embed into your platform
Add rewards to your existing app or account area without rebuilding your UX.
Enterprise-grade security
SOC 2 and GDPR compliant, built for millions of customer accounts.
Why energy suppliers struggle to keep customers
Price gets customers in the door. But it rarely keeps them.
Customers switch easily
Tariffs look alike, comparison sites make switching easy, and fixed-term end dates hand customers a reason to leave.
Retention eats margin
With prices capped and margins thin, keeping a customer at renewal usually means matching a rival’s price. Rewards give them a reason to stay that doesn’t cut into every unit sold.
The bill is the only touchpoint
Without a reason to open your app, there's no engagement - and no customer relationships to nurture.
Loyalty technology for energy suppliers
Reward the actions that cut churn and cost-to-serve, and capture first-party data along the way.
Reward flexible usage
Points for shifting usage off-peak, smart EV charging, or joining demand-flex events.
Drive smart adoption
Incentivize smart meter installs, regular reads, paperless billing and app sign-ups.
Retain at renewal
Tenure tiers and renewal bonuses triggered ahead of fixed-term end.
Cross-sell home energy
Reward customers for adding heat pumps, solar, batteries, EV tariffs or boiler cover.
Keep customers through change
Migrating customers between brands or platforms? Use rewards to keep them through the move.
First-party insights
Link behavior to rewards and personalize offers by segment, GDPR-compliant.
Launch your energy loyalty program 10x faster
Ready to increase retention, CLV, and market share with loyalty tech designed for energy companies?
Guide to loyalty in the energy sector
Get a complete guide to energy loyalty – learn the strategies that attract and keep customers in this industry.
Case Study
ARDEX/BAL
See how ARDEX uses Givbax, their custom-branded loyalty app, to engage end customers, capture first-party data, and build stronger brand loyalty.