Driving positive habits with rewards: how brands can influence consumer behaviour

Want to influence your customers to perform specific actions or activities? Turn to rewards

Rewards motivate customers to engage with brands in exchange for something they want.

Almost every brand wants its customers to engage in specific activities. But how is this achieved? What kind of rewards actually work? And how do you use incentives effectively?

Let's take a look at how brands can drive positive customer behaviours, on a mass scale, with rewards programs.


How brands influence customer activity with reward mechanics

Rewards can be given when a customer performs a specific activity when interacting with a brand. For example, if a customer purchases from a brand’s mobile app, they could earn points towards their next purchase. Or, if a customer subscribes to a newsletter or follows a company's social media page, they might receive a discount code for free shipping. 


Put simply, rewards programs incentivise customers. Most loyalty programs motivate customers to make more purchases

But what if your rewards program could do more? 

What if you could use rewards to encourage customers to make better choices? 


Through a combination of rewards and challenges, lifestyle loyalty programs help customers stick to good habits. These can be as simple as completing health and well-being tasks, or earning rewards for making sustainable choices. In either case, brands can use rewards to encourage customers to work towards larger goals and campaigns. 


This is particularly important now during the cost of living crisis. Driving positive behaviour is easier than driving purchases at this time, as consumers have less disposable income. 


How lifestyle loyalty programs work
Lifestyle loyalty programs

Driving positive habits with Biscuit Pet Care

One example of using rewards to incentivise specific behaviours comes from our great client Biscuit, a pet wellbeing rewards app. 

Biscuit rewards users who complete pet well-being tasks like dog-walking. Users can earn ‘biscuits’ (points) that can be redeemed for rewards. 

The user can also earn Biscuits by uploading information about their dogs flea and worm treatments. Biscuit wants owners to give their pets the best possible care - while gaining more value in the process.

Lifestyle loyalty program
Biscuit Pet Care Rewards app



Why does this work?

This approach is effective at building relationships with users because it gives people something extra - the promise of getting more value in return for what pet owners usually do anyway. 

How is this achieved?

Biscuit has used our event-based technology to drive the above positive behaviours


We model interactions between your business and your customers as a stream of events (e.g. making a purchase, providing feedback, entering a geofence, or simply interacting with your content), allowing you to gain a deeper understanding of your customers.

With our flexible rule engine, you can assign any type of reaction to these events. From awarding points to a customer when they hit a health goal, to sending a personalised gift when they make a sustainable choice. 

Go beyond transactions, and make any customer action rewardable.

Learn more about event-based technology


How to reward loyal customers for positive habits

A good rewards program uses incentives relevant to the target audience.

The key is finding the right rewards for your customers. There are lots of different types of rewards out there - from simple discounts to special offers to third-party gifts. 

Each reward has its own benefits when used correctly. For example, if you want to gather a customers’ contact information, then consider offering an exclusive discount in exchange for their data. That way, the customer feels like they are getting something in return. 

The good news is that rewards don't have to be expensive. Anything from free shipping to extra points in their loyalty app can make customers feel appreciated and incentivised to engage in positive behaviours. 

Check out these ideas for rewards💡

Remember - incentives work best when they’re tied closely to individual preferences. Consider offering personalised rewards if you really want to delight your customers. 



Lifestyle rewards programs
Understand, engage and reward with loyalty programs


Why are rewards important to drive customer behaviour?

The goal here is not just to get people to buy things, but to get them engaged. If customers feel like they're being rewarded for engaging with you, they’re more likely to become a supporter of your brand.

It’s about providing a positive experience for the customer. 


Plus, with a loyalty program you can learn what customers want, and what they value most about your product or service. The more data you have about your customers’ behaviour, the better you’ll be able to design the customer experience around their needs and desires. 



Loyalty programs have a lot of potential to influence consumer behaviour. Incentivising customers to perform specific activities is one way that brands can drive action on a mass scale. 


Rewards also help businesses stay focused on their most loyal customers, and they can be used in a variety of ways - from driving repeat purchases to encouraging online reviews or sharing products on social media. Or, simply to encourage positive actions and behaviours.

Get in touch with us today to scope out your rewards program and start driving the behaviours you want to see…

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Helen Walker

Helen Walker

Senior Content Marketing Executive

Helen is our Senior Content Marketing Executive. She shares valuable information about the Future of Loyalty and will keep you up to date on the latest industry insights...

Post Tags

Digital Loyalty
Loyalty Marketing
Personalised Rewards
Consumer Behaviour
Customer Satisfaction
Behavioural Loyalty