Lack of personalisation
The competitive nature of the travel industry has increased interest in loyalty programs as a way to connect and engage with customers. By adding to the customer experience, you can build an emotional connection which encourages them to stay loyal for longer.
Reputation management online - negatively skewed reviews because positive reviews are not incentivised
Low frequency, seasonality and complicated rewards structure cause low redemption rates
Suggested Use Cases
Keep your customers happy with a digital loyalty program. Get closer to your customers, incentivise their behaviour and personalise their offers.
Using affiliate offers, let your customers automatically earn cashback on their online shopping with your own branded extension or SDK.
Better customer relationships start here.
Understand what makes your customers tick, and keep them coming back. With a data-driven loyalty program, you can finally get valuable 1st party customer data so you can personalise your rewards better.
Seamless customer experience
Most travel loyalty programs are too complex and so they fail as customers don’t know how to use them. The key to success is to make it really easy for your customers to earn and burn. Double-down on reward partners and stay top of mind throughout the year.
Increase average order value
The more you spend, the more you get rewarded. Customers tend to be more inclined to continue spending their money where they know they are valued and will get more in return than they would at a competitor’s business. Our platform helps you offer the right reward to the right person at the right time, maximising your return on investment.
Boost loyalty with incentivised referrals
Word of mouth is notoriously hard to track. But if you incentivise referrals with rewards or points, your customers will gladly become your spokespeople and share their experiences with friends and family. Don’t miss out on the opportunity to monetise your best customers.
Popular technologies in your industry
Our loyalty engine is an AI and event-based powerhouse that drives the White Label Loyalty platform. Every part of it is designed with your business in mind, giving you the power to maintain a customer base, improve retention and drive return visits.
The aim of a good loyalty program is to turn your customers into loyal advocates, boosting your acquisition and bringing more new users on board. While they can do this on their own via social media or word of mouth, we want to make it as easy as possible for them to refer you to more people.
Our off-the-shelf mobile loyalty card app has a number of layout options and can be customised to align with your branding and industry. Alternatively, you can opt for a completely bespoke app built from scratch, for full control over the look and feel of your rewards program.
See how our Wotzon deployed a multi-tenanted loyalty program in Thailand with hundreds of participating merchants, providing tourists with attractive money saving rewards to local businesses.