Understanding customer behaviour & buying journey across online and offline channels
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Industry
Retail
Do you want to boost your customer engagement with a retail reward solution? We provide an end-to-end solution for retailers that is flexible, powerful and gives retailers everything they need to boost their brand loyalty and keep customers coming back for more.
Challenges
Decreasing footfall due to digital retail prominence
Broken connection between online and offline experience
Increasing expectations of shoppers
Suggested Use Cases
B2C Loyalty
Keep your customers happy with a digital loyalty program. Get closer to your customers, incentivise their behaviour and personalise their offers.
Multi-Tenanted Loyalty
Offer your customers a unified loyalty program across multiple businesses or merchants.
Learn what your customers like
To truly start transforming your customer relationships, you have to understand what they like and appreciate first. Our loyalty solutions come with a range of data capture options that make it easy to understand and reward customer behaviour. If you’re already capturing customer data in an ePOS, CRM or ERP system we can directly import it into our platform for a hassle-free integration. If you’re not currently capturing any customer data, our card-linking and receipt-scanning solutions are quick and cost-effective ways to get started.
Build brand loyalty
A modern shopper doesn’t just want you to offer something in exchange for sharing their data with you, but even expects it. Use that to your advantage and offer rewards as incentives to drive repeat visits and purchases. What’s more, you can go beyond transactions and drive any desired behaviour with our event-based system.
Read the case study
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A solution that doesn't tie you down
The best loyalty programs should be flexible and quick to adapt to customer and brand needs. With our platform, you decide what behaviours can be rewarded, how many points or rewards to offer, and to which audience each reward should be available. Everything is easily manageable through our admin Loyalty Console.
Learn about the Loyalty Console
Your own loyalty mobile app or microsite
As a white label solution, we help you get up and running in weeks, rather than months. Choose our loyalty mobile app or microsite that is easily branded to your needs and can be integrated with your existing systems. Choose a tried and tested front-end solution instead of spending time and money on an app that won’t work.
Learn about our front-end options
Reach your customer and drive revenue
Our marketing module allows you to deliver push notifications to your loyalty scheme customers, alerting them to new offers and promotions right on their phones via their reward card app. Using our advanced user segmentation tools, you can tailor your messaging to different user groups based on demographics or customer behaviour rather than sending out a one-size-fits-all notification.
Full control
A slick and easy-to-use program will stay in your customer’s mind. But what drives the loyalty program is what’s important — our analytics suite lets you view user data and customer behavioural trends, so you can modify your program as and when you need to.
Check out our analytics
Popular technologies in your industry
Case Study
Burger King
See how Burger King deployed our receipt scanning technology to quickly launch their Kingdom Rewards loyalty program without the need to invest time and money integrating with multiple ePOS systems.