Case Study

Emma's Diary

Emma's Diary is the largest UK Pregnancy App allowing women to track their pregnancy and receive exclusive offers which align with the current stage of their pregnancy.

The Challenge

The existing Emma’s Diary app was suffering from low engagement and a high churn rate. Lifecycle Marketing, the owners of Emma’s Diary needed to redevelop the app in a way that would enable them to retain their existing user base and grow it by keeping new users engaged.

The Solution

We developed a bespoke cross platform mobile app and cloud service that allowed users to interact with Emma’s Diary content and receive marketing push notifications sent from our Marketing module.

The app integrated with all of the Emma’s Diary API’s to display content natively in the app, including a mobile advertising platform to better serve users specific to their stage of pregnancy.

We also deployed SSO authentication so that Emma’s Diary users could use the same user account across both the Emma’s Diary website and app. After the launch of the app, we provided ongoing feature development, maintenance and support with 99.999% uptime.

Mobile App

Our off-the-shelf mobile loyalty card app has a number of layout options and can be customised to align with your branding and industry. Alternatively, you can opt for a completely bespoke app built from scratch, for full control over the look and feel of your rewards program.

Loyalty Engine

Our loyalty engine is an AI and event-based powerhouse that drives the White Label Loyalty platform. Every part of it is designed with your business in mind, giving you the power to maintain a customer base, improve retention and drive return visits.

Loyalty Console

Your reward card app is only as useful as your ability to manage and monitor it. That’s why we’ve crafted a console that gives you full visibility and control over your loyalty programme, so you can configure it based on real-time user data.

The Results

The app helped to grow the user base from 120,000 to over 360,000 in the first 10 months post-launch. It has since then grown from 360,000 to 700,000 to date. Our platform also provided Lifecycle Marketing with better insight of which of their customers were engaging with their pregnancy pack scheme.

700K

Users

>10M

Push notifications sent

99%

Uptime

Testimonial

“White Label Loyalty worked very closely with us at Emma’s Diary to build and roll out our App. Through innovative thinking and focused solution delivery provided by WLL we were proud of the end product that enabled us to improve consumer UX as well as improve targeting/engagement.”

Gareth Huxtable - Finance Director - Lifecycle Marketing

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